Step 5.1 - Pairing your Pin Pad (Basys)

You're almost done! Please watch the video or read the content below for a step-by-step guide on pairing your Basys pin pad to your point of sale.

(There is also a PDF version of this guide attached to this page for your convenience.)

This tutorial picks up where the last tutorial (Step 4.5 – Preparing to Pair) left off.

First, we will need to sync your integrated credit card processor settings from the OrderDog portal on the point of sale.

1. Select “Sync” to enter the sync screen.
2. Select “Sync All Now”, and then press the cycling arrow icon to make sure the sync is now up to date. Your integrated credit card processor settings are now synced to the point of sale. Press the “Close” button to return to the main sales screen.
3. Select “Home”. In the top right corner, press “Menu”, and then press “Update Pin Pad Settings”.
4. Enter the Serial Number located on the back of the pin pad into the textbox. Then, press “Save”. The pin pad is now paired!NOTE: You must now complete a test transaction to verify the pin pad is properly paired.
5. Select the point of sale button to return to the main sales screen.
6. Enter or scan a product for the test transaction. Press “Pay”.
7. Choose a credit or debit card option to complete the test transaction.
8. Complete the instructions on the pin pad. **IMPORTANT: Please call your processor to confirm your test transaction has been successfully processed BEFORE taking any customer cards.**The contact information for Basys can be found below.
9. Once you have verified that the test transaction processed correctly…

YOU'RE DONE!

Please note: OrderDog does not directly work with the credit card processing terminals. If you are having issues with your pin pad beyond pairing it with our Point of Sale machines, you should contact your credit card terminal supplier. 

Here is the contact information for Basys:

Phone: +1 800 386 0711

Email: support@basyspro.com

Hours: Monday-Friday; 7am-7pm CST

After Hours Support: "Refer to the 800 number on your terminal"

What's Next?

(There is also a PDF version of this guide attached to this page for your convenience.)