How to Adjust Reward Points

Starting on the portal, hover over “Sales” and click on “Customers” from the drop-down menu.
Search for the customer you wish to adjust the rewards points for by typing in their first and/or last name, their phone number, or email address into the search bar. You can also use the advanced settings if needed. Click the search button.
Click on the pencil icon next to the customer’s name to edit their customer record.
On the right-hand side of the screen, click on the icon that looks like a series of sliders to make a reward points adjustment.
Under “Add Adjustment” type in the amount you would like to adjust the balance by. To add to the balance, type a positive number. To subtract, include a subtraction sign just before the number. As you fill in the amount, you’ll be able to see what the new balance will be below the amount field.
Next, type in the notes the reason for the adjustment. If a customer was not associated with a transaction when they should have been, we recommend including the receipt number for the receipt they should have been included on for record keeping.
Click “Add” when you’re done filling out the above information.
Your adjustment has been added to the customer’s reward points. Make sure to perform a manual sync on your point of sale(s) to see this change reflected immediately.