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  • EDI Implementation Guide

    Download OrderDog's EDI implementation guide here.  For detailed answers to your questions, you can contact us through the following forms: Phone: 1-866-673-3736 Email: support@orderdog.com Hours: 8 A...

  • Criteria for Deli Scale Items

    Please read the content below for a step-by-step guide on how to set up a new unmanaged vendor.  (There is also a PDF version of this guide attached to this page for your convenience.) In order for ce...

  • My Device Is Not Seen On EloView 3.0

    Devices that have version 5.000.032.0071+p or greater will have a setting on the device that must be turned ON of OFF to communicate with the corresponding Elo View. To verify the Elo View Setting, fo...

  • How to Adjust Reward Points

    Starting on the portal, hover over “Sales” and click on “Customers” from the drop-down menu. Search for the customer you wish to adjust the rewards points for by typing in their first and/or last name...

  • Shelf Tags for Pack Items

    Starting on the portal, navigate under “Inventory” and click “Print Shelf Tags”. If you uploaded the shelf tags from the mobile scanner, go ahead and locate the shelf tags now. If you did not, click t...

  • Setting Up Pack Pricing (Mobile Scanner)

    Starting on the home screen, press the “Items” button to start the item edit process. Press the “+” to begin making item changes. Scan or manually enter any of the UPCs related to the item you wish to...

  • Setting Up Pack Pricing (Portal)

    Starting on the OrderDog portal, navigate under “Inventory” and click “Inventory Items”. Look up the UPC you wish to set up pack pricing for. Press the pencil icon next to the item entry to edit it. H...

  • Configuring the mG-T30 Scale for Hardwired Connection

    Please Note: At this point in the process of setting up your new scale, the power cord should be plugged into the scale and a nearby outlet, and the serial cable should only be plugged into the scale....

  • Scanning Inventory

    'Tis the season for tracking inventory! To make this process as efficient as possible for you, we've put together this guide to help you with all your inventory tracking needs. Please watch the follow...

  • Mobile Scanner Downloads

    Mobile Scanner APK Downloads Release Date Version February 24, 2025 Current Production v1.20.1 October 22, 2024 v1.19.12 August 15, 2024 v1.19.8 August 13, 2024 v1.19.7 DataWedge Profiles Scanner Mode...